Field Calls & Collections

Field calls can be a powerful tool when assessing an individuals circumstances and the potential for debt recovery, collecting customer payments or simply making informed decisions based on accurate information.

Field calls are also a valuable means of determining the condition, registration and insurance status and location of a secured asset, making demands for payment, or for establishing or verifying essential information such as place of residence, employment details, asset and liability status, and insurance information.

Our national network of experienced field agents are trained in conducting field interviews and pre-disconnection discussions, and in negotiating customer payment arrangements or settlements based on parameters set by the client, together with the overall financial position of the customer. Comprehensive written and photographic reports are provided to aid informed decision making, while maintaining our adherence to absolute regulatory compliance at all times.