Quality Management

We provide our clients with the confidence of partnering with an industry compliant, reputable and professional company underpinned by a system of internal controls.

Wise McGrath maintains adherence to strict quality management standards. Wise McGrath is certified to ISO 9001:2015 Quality Assurance Standards for the provision of Process Serving, Repossessions, Field Operations, Debt Collection and Investigative Services.  Wise McGrath also holds ISO27001:2013 Information Security Certification.

Tangible benefits of our commitment to quality management include:

  • A detailed legal and regulatory compliance framework
  • Professional and ethical work practices
  • A robust operational platform
  • Adherence to established industry standards and best practices
  • A pro-active system of risk management policies
  • An effective customer service program
  • An efficient complaints handling mechanism.